About Me.

Hi, I'm Lanson Van Dyke! Based in Toronto, I support the OpEx and CapEx management at TELUS Health within the CIO division. With a diverse background spanning operations management, business intelligence analysis, workforce management, and product management, I bring a unique perspective keeping teams to budget and planning. I'm passionate about solving complex problems, driving process improvements, and leveraging data to make informed decisions. My experience includes supporting field operations, managing product development, and implementing innovative solutions that enhance team performance and customer experience.

Technical Skills:

Languages: Mandarin Chinese (Proficient spoken / written)

Programming: AI Prompting,Python, SAS, SQL, HTML, CSS, NICE WFM IEX, GCP (BI Layer, Big Query, Looker)

Project Management: Agile/Scrum, Prototyping, User Research, Beta Testing

Tools: Confluence, Jira, Avaya, Apropos, Tableau

Areas of Expertise: Finance Management, Workforce Management, Capacity Planning, Forecasting, Business Intelligence, Product Management, Operations Management